Get advice

How to get advice

Richmond Citizens Advice Bureau Service (RCABS) is one of the independent local charities that make up Citizens Advice nationally. We provide the advice people need for any problem they face and we also influence government to improve the policies and practices that affect people’s lives. Our service is often the gateway for people to obtain the help they need from other sources. Our advice quite literally changes lives.

Advice by phone


You can speak to us Monday to Thursday 10am to 3pm.

Calls are charged at local rates. If we are busy there is a message facility that lets you leave your contact details.

  • The telephone adviser is able to call you back if you are using a mobile and worried about the cost of the call

Advice by email

If you are a Richmond resident you can complete a form to email details of your issue to us.
(We use the information that you submit to work out the most appropriate help or advice in your circumstances.)

Advice in person

We have five offices across the Borough that, between them, offer a drop-in service every day of the working week.

We also run outreach advice sessions in partner organisations.

Advice online

You can find self help information on the Citizens Advice website – The information covers the law in England, Northern Ireland, Scotland and Wales.

Another great place to look is Advice Richmond, a website designed to save you hours spent trawling through search engines and put you quickly in touch with someone who you know will offer you high quality advice.